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Commonly asked questions
Who will be my writer? Can I change them?
At OZessay, you'll only work with a professional in your field of study. All of our writers are subject matter experts with advanced degrees (e.g., MA, MBA, PhD, RN) from Australian universities and extensive expertise in academic writing. We carefully select them through a rigorous testing and interview system.
If you feel a different writer would better suit your needs, you can easily request a change. Simply contact our support team and explain your reason.
Can I communicate with my writer? Is it safe?
Yes, you can communicate directly with your writer from your customer area on our website once you place your order and a writer is assigned. All communication is confidential, and they don't see your personal information, so contacting your writer is absolutely safe.
Is your service anonymous?
Yes, our service is entirely anonymous. We never share personally identifiable information with anyone outside our company. Only team members who are directly involved in your order and have signed NDAs can access your information. For more information, please see our Privacy Policy.
Do I have to choose the writer, or will you do it for me?
Finding a suitable writer is critical to the paper’s success, but it’s easy to get lost in the process. That's why we’ve developed a unique AI tool that analyses the order details, matches them against an extensive database of writers, and helps us find the most suitable experts in minutes.
This minimises human error and ensures you only work with someone knowledgeable in your specific topic and type of work.
I liked the writer. Can I hire them for the next orders?
Yes, you can. Simply copy their ID from the customer area and enter it in the "Preferred Writer" field the next time you place an order, or ask our support team to assign your order to this particular writer. If they’re not busy with another order, we will promptly assign them to yours.
From which countries are your writers?
Our writers are Australia-based and have received their degrees from Australian universities. We also have a few US and UK-based writers available upon request.
I'm afraid the work delivered will be too complex for my level. Can it happen?
No, it won’t, provided you select the proper academic level when filling in the order form. For example, if you indicate that the work is for high school, then regardless of which writer is assigned, they will write in a way that meets the specified level.
You can also share a previously completed paper with your expert so they can copy your style and tone for extra assurance. Additionally, you can activate the “Simple Language” add-on, and your writer will use simple words and phrases when writing your paper.
My topic is too specific, and I'm not sure if you have an expert. What should I do?
In such a case, we recommend that you provide detailed assignment instructions when filling in the order form and wait for an expert to be assigned. If we don’t have a relevant expert available (which is unlikely due to an extensive database of experts in different types of work), our support team will inform you about it and offer a solution. Alternatively, you can contact our support team with the details of your assignment. They will review the details and determine if we have the right expert to assist you.
Can I order a draft to see how qualified the writer is before ordering the whole work?
Yes, you can. Just add the "Initial Draft" extra to your order, and the assigned writer will deliver 30% of the completed paper at the halfway point to your deadline. Alternatively, you can order just a part of the paper (e.g., 3 pages instead of 6) but mention in your instructions that it's half of the work.
Why do you offer three types of writers (basic, top, and premium)? If I pick basic, will the quality still be good?
No, it won’t. All of our experts are competent writers in their specific fields. The three categories simply reflect different levels of specialisation and experience so that we can accommodate diverse customer needs. For example, Premium Writers are the best option for papers that require highly specialised insights in a particular field. Top Writers are perfect for complex tasks that require a broader perspective, while Best Available writers offer a balance of quality and affordability. Regardless of the category, you can be sure that you will get Turnitin-safe work that meets academic standards and complies with the assignment brief.
Do your writers use AI tools? Do you check for generated content?
No, and yes. Plagiarism is a serious offence in academia, and it's strictly prohibited here at OZessay. Our dedicated Quality Control Department checks all completed papers for plagiarism and AI-generated content and can provide detailed reports upon request.
New
What's the 'Same Paper from Another Writer' add-on? How does it work?The “Same Paper from Another Writer” is an additional service that lets you order the same paper from two different writers, with the second version available at a 25% discount. This add-on is popular among users who have an important paper due and want options or among friends working on the same topic and seeking an affordable solution.
Here's how it works:
- When placing your order, check the "Same Paper from Another Writer" option in the add-ons section. This will automatically give you a 25% discount on the second paper.
- We create two separate requests and assign different writers to each.
- On the delivery date, you can download both papers and submit the one you like best. You can also pass the second copy to a friend.